Frequently Asked Questions
We hope this list answers any questions you may have. You can always call or email us if you have a question that's not covered here.
Do you help with marketing and ticket sales for our virtual event?
We don't offer any marketing services, but would be happy to recommend you to one of our trusted virtual event marketing specialists.
Can you incorporate sponsors into my event?
Yes! Depending on the platform you choose, we can integrate sponsors in a number of different ways, from expo booths to video logo overlays.
Can you run concurrent sessions?
Yes! We can run events with multiple sessions happening at the same time, but it does increase the cost, as we assign a dedicated technician for each session.
Can you help with closed captioning?
Yes! There are numerous captioning solutions available depending on the platform you choose, but we are very familiar with setting it up.
Can I have my event in multiple languages?
Currently, the only platform that supports multiple language channels is Zoom Webinars. We are happy to set up your interpretation and translation for you within the Zoom Webinar platform.
My presenters are totally non-tech saavy. Can you help them?
Most definitely. We believe that everyone is entitled to share their message and work with all ages and skill levels of presenters to ensure they have a successful event. Often times, this is done through training videos, pre-event support sessions and day of event technical support.
My presenters have slow/unreliable internet. Can you help?
For presenters with slow or unreliable internet, we recommend pre-recording their broadcast, either via a smartphone or Zoom (if they're presenting to a slideshow). Our team will then broadcast the pre-recorded file as if it were a live broadcast. The presenter can then be answering questions live via chat, so there's still an element of live.
Do I need any special equipment to present at a virtual event?
The only thing necessary is a solid internet connection and a reasonably fast laptop or desktop computer. For events that want slicker production or higher quality audio and video, we do provide gear recommendations.
What timezones do you work in?
We've worked with clients all around the world, and can adapt to your timezone. Our office is located in California, so we operate on PST.